Terms & Conditions

1. Introduction

Welcome to OneDonate (“we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of the OneDonate website, mobile application, and related services (collectively, the “Platform”). By accessing or using the Platform, you agree to comply with these Terms and our Privacy Policy, Refund Policy, and Cookie Policy.

If you do not agree to these Terms, please do not use the Platform.

2. About OneDonate

OneDonate Ltd operates as a digital intermediary between donors and verified UK-registered charities. We facilitate donations, process payments via third-party partners (e.g., Stripe), and provide digital tools for managing fundraising and analytics.

OneDonate is not a charity and does not provide tax advice, financial services, or investment guidance.

3. Eligibility

To use the Platform:

• You must be at least 18 years old.
• If registering on behalf of an organisation, you confirm you have the authority to do so.
• You agree to provide accurate, complete, and current information at all times.

4. Charity Verification

Only UK-registered charities (verified through the Charity Commission) can be listed on OneDonate.

Charities are required to:

• Provide valid registration details and a verified bank account.
• Maintain compliance with UK charity law and HMRC Gift Aid regulations.
• Update details to ensure accuracy with payment partners.

OneDonate reserves the right to suspend or remove any charity that fails verification or breaches compliance standards.

5. Donations

Donations made through the Platform are voluntary and non-refundable, except as outlined in our Refund Policy.

• Donations are processed via third-party payment providers (e.g., Stripe).
• Donations are transferred to the charity’s registered account (usually on the next working day).
• OneDonate deducts a service fee (up to 3.5%) to cover transaction and operational costs.
• Stripe fees are additional and non-refundable.

6. Gift Aid Declarations

If you choose to enable Gift Aid, OneDonate (via Swiftaid) will process and manage Gift Aid claims automatically in compliance with HMRC rules.

By opting in:

• You confirm you are a UK taxpayer and eligible to claim Gift Aid.
• You consent to OneDonate and Swiftaid sharing necessary data with HMRC.

Incorrect declarations may result in HMRC penalties; OneDonate is not liable for such errors.

7. Refunds

Refund requests must comply with OneDonate’s Refund Policy. Refunds may be issued only in cases of duplicate payments, fraud, or technical errors, subject to verification by OneDonate and the payment provider.

8. Fees and Charges

OneDonate may apply the following:

• Platform Service Fee: up to 3.5% per transaction (or custom rates for corporate or white-label partners).
• Payment Processing Fees: as charged by Stripe.
• Subscription Fees (Charities): for premium tools or analytics access.

9. Use of the Platform

You agree to:

• Use the Platform for lawful purposes only.
• Not attempt to gain unauthorized access to systems or data.
• Not misuse the Platform for fraud or unlawful activity.

Violation of these terms may lead to suspension or legal action.

10. AI-Driven Insights

OneDonate uses AI to recommend charities, analyze donor behaviour, and generate reports. You consent to anonymized data being used for such analytical purposes under GDPR and UK Data Protection Policy.

11. Data Protection & Privacy

We collect and process user data in accordance with our Privacy Policy and Data Protection Policy.

Your personal data is protected under the UK GDPR and handled by FCA-regulated partners only.

12. Charity Responsibilities

Charities registered on OneDonate agree to:

• Maintain accurate campaign and donation records.
• Comply with fundraising regulations.
• Permit OneDonate to display their name, logo, and campaigns.
• Honour refund requests verified through OneDonate.

13. Intellectual Property

All intellectual property (logos, software, UI, AI models, content) on the Platform belongs to OneDonate Ltd. You may not copy or modify any content without written permission.

14. Liability Disclaimer

OneDonate acts only as a facilitator between donors and charities. We do not guarantee:

• The success or outcome of any campaign.
• Tax-relief eligibility for donors.
• Continuous or error-free operation of the Platform.

15. Limitation of Liability

OneDonate’s total liability for any claim arising out of these Terms shall not exceed the total fees paid by the user in the past 12 months.

16. Account Suspension or Termination

We reserve the right to suspend or terminate access for users or charities that breach these Terms or engage in fraudulent activity.

17. Third-Party Services

OneDonate integrates with:

• Payment processing: Stripe
• Gift Aid processing: Swiftaid Ltd
• Analytics and AI tools

18. Amendments to Terms

OneDonate reserves the right to amend or update these Terms at any time. Updates will be published on our website and app.

19. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of its courts.

20. Contact Information

For any questions about these Terms:

[email protected]

OneDonate Ltd, Company number 16544442, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ